Training module
Production Control
Control production under defined conditions, with identification, traceability, preservation and managed production changes
Do your production procedures exist on paper but fail to control real operations?
This training module teaches how to convert documented procedures into effective shop‑floor controls that ensure consistent production under real conditions.
Overview
What this module is about
Many organisations have written production procedures yet experience uncontrolled changes, incomplete traceability and inconsistent outputs.
This training module translates ISO 9001 requirements for production and service provision into practical shop‑floor controls: setting up controlled conditions, determining and validating special processes, ensuring traceability and preservation, and managing changes before they cause defects. Participants learn how to build a production control system that works under real operating conditions rather than only in documentation.
Audience
Who it is for
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks and controls
Auditors seeking insight into management-side practice, not audit technique
Consultants working on management system design, governance or improvement
Decision supportIs this module for you?
It is a good fit if you…
implement or operate ISO 9001 in a production or manufacturing environment.
rely on procedures that exist on paper but break down on the shop floor.
struggle with inconsistent setups, informal changes, or weak traceability.
need production control that holds under real operating conditions.
want evidence of control without turning production into bureaucracy.
It may not be the best fit if you…
operate primarily service delivery rather than product production.
are focused on product design & development rather than execution.
already run stable, validated, and consistently controlled production processes.
are looking for generic operations management or lean manufacturing methods.
Agenda
What is taught
8 parts01What the ISO 9001 requirements on production control mean
How ISO 9001 defines production control through controlled conditions and status control at the point of work, and how this module is scoped relative to requirements management, service provision, and design and development
02Controlled conditions in practice
How to implement controlled conditions through work instructions, acceptance criteria, and right-first-time information at the workplace, and treat equipment, environment, tooling, and verification activities as integral parts of control rather than add-ons
03People-side control without re-teaching HR systems
How competence, role clarity, and authorisation act as production controls, including who may set up, approve, release, or rework, and how shift handovers, communication routines, and escalation triggers support stable production execution
04Special processes and validation logic
How to recognise special processes where outputs cannot be fully verified later, and apply practical validation evidence such as parameters, qualifications, and re-validation triggers in line with ISO 9001 expectations
05Identification, traceability, and preservation
How to decide what must be identified and traceable, to what depth, and why, and how to apply preservation controls in real terms, including handling, packaging, storage, and protection of customer property where applicable
06Control of production changes
How to define what constitutes a production change, why informal change is a common system failure mode, and how to implement shop-floor-effective change controls covering authorisation, verification, communication, and traceable status
07Release and nonconforming outputs at production level
How to apply practical release controls through defined criteria, authority, and evidence at the time of release, and manage nonconforming outputs through containment, segregation, concession logic, and disposition records
08Case-based workshop
Applying the learned concepts, methods, and approaches in a realistic case setting
Outcomes
Learning outcomes
01
Interpret ISO 9001 production control requirements and apply them to shop‑floor conditions
02
Define controlled production conditions, including criteria, resources and environment
03
Identify special processes and plan validation to demonstrate their capability
Design traceability and preservation controls appropriate to the product and process
Establish change control routines and integrate them with engineering and operations
Set up release and nonconforming output controls that support timely decisions
Materials
The content and the assessment
Written module
The full content in writing, complete in itself. Videos are recorded for parts of it as an alternative way through, and the written module always carries everything.
Exercises
Graded work on the case organisation's own registers: structured answers checked against the encoded case, written answers scored against a rubric traced to it, with a trainer holding the final word on every assessed item.
On completion
The assessed exercises must be passed before the certificate is issued.
Scheduling
No public run of Production Control is scheduled at the moment. Tell us you are interested and we will let you know when the next one opens, or discuss running it in-house.
Module facts
- Module ID
- HAM-QM-S-04
- Discipline
- Quality Management
- Part of tracks
- Management System Manager
Case organisation
You work inside a company that already has the problem
Exercises run on one case organisation, carried across modules rather than restarted, so what you build here is what the next module finds.
Northstar Integrated Services AG is a group headquartered in Zurich, providing digital operations platforms and managed services to regulated organisations across Europe. It has not always been that. It began in 2008 as a field-operations firm of about twenty-five people, and what first forced documented decisions and named accountability on it was not growth but a single regulated customer. It now runs an acquired business in Poland and the Czech Republic through a subsidiary that kept its own legal identity, which is where the interesting failures live: group instruments rolled out operationally and never put in force by the governing bodies of the subsidiary itself.
Linked registers
Organisation and people, risks, objectives, policies and documents, findings and reviews, third parties, processes
Not a case study
Nothing is summarised for you; the evidence is where it would really be
It has a history
The organisation has a timeline, and modules enter it at different points, so a structure can be studied before it broke as well as after
It crosses borders
A Swiss parent, an acquired operating business in Poland and the Czech Republic under its own legal entity, and customers in several jurisdictions
Why it matters
Judgement is not trained on tidy examples, and it is not trained on a fresh one each week. Northstar is deliberately untidy, and modules enter it at different points of its history, so you see a governance structure being built, outgrown and rebuilt rather than a finished one. What you decide in one module is what the next one finds.
Delivery & dates
How this module reaches you
Delivered live online, combining conceptual framing, discussion, case work and direct interaction with the trainer. In-house and contextualised delivery is available on request.
No public run is scheduled at the moment. Most modules run on request as well as on the public calendar, so tell us the timing you need.
Want this module scheduled?
We will tell you when the next run is scheduled, or run this module in-house with your own case material.
Not sure it is the right module?
Describe your context in a short message and we will tell you honestly.